Shipping policy

Processing Time

• All orders are processed within 2–5 business days.

• Original artworks may require additional preparation time (varnishing, drying, packaging); processing may take up to 7–10 business days.

• Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times:

  • Domestic (U.K.): 3–7 business days

  • International: 7–21 business days

• Delivery delays can occur due to weather, customs, or carrier issues.

Domestic Shipping Options

• Standard shipping via Royal Mail

• Expedited shipping available at an additional cost

• Tracking numbers are provided for all shipments

International Shipping

• International customers are responsible for any customs fees, import taxes, or duties.

• These charges are not included in the item price or shipping cost.

Packaging

• Prints are shipped in rigid mailers  to prevent bending.

• Original artwork is shipped in protective packaging (includes padding, corner protectors, and double boxing when needed).

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• Tracking may take 24–48 hours to update.

Lost, Damaged, or Stolen Packages

• If your package arrives damaged, please contact us within 48 hours with photos of the packaging and artwork.

• We will work with you to offer a replacement (for prints) or discuss next steps for original pieces.

• We are not responsible for lost or stolen packages, but we will assist in filing a claim with the carrier.

Returns / Exchanges

• Prints may be replaced if they arrive damaged.

• Originals cannot be returned or exchanged.

Local Pickup / Delivery (Optional)

• Local pickup or delivery may be available for select regions.

• You will be contacted to arrange a pickup time after your order is processed.

Contact

If you have any shipping questions, please email: pomoperostudio@gmail.com